Shipping & Returns Policy

Shipping

Once an order has been transferred to the shipping carrier, delivery of the order is considered to have been made to the customer.

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Please inspect your shipment when it arrives. If there is visible damage to the package or merchandise, report the damage to the carrier at the time of delivery whenever possible and contact TLS Emergency Equipment immediately.

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Any problems with an order, including shipping damage, missing items, or other delivery concerns, should be reported as soon as possible. Claims reported more than 15 days after receipt may be denied.

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Product availability and shipping times may vary, particularly for specialty, manufacturer-direct, or special-order equipment.

Returns & Exchanges

Eligible items must be returned within 30 days of shipment to qualify for a refund or exchange.

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Before returning an item, please contact TLS Emergency Equipment to begin the return process and receive return instructions. Items should not be returned without first contacting us.

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Returned merchandise should be unused and returned in its original condition and packaging when applicable. Refunds or exchanges are subject to inspection of the returned merchandise.

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Certain custom, personalized, special-order, clearance, or non-returnable manufacturer items may not qualify for a return or exchange. Customers will be informed when special return restrictions apply to an order.

Pricing & Payments

All prices are subject to change without notice.

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TLS Emergency Equipment accepts approved forms of payment for purchases. Additional payment options or account terms may be available for qualifying departments, agencies, or organizations, subject to approval.

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Any applicable payment terms, service charges, or other fees will be communicated to the customer as part of the applicable quote, invoice, or account agreement.